Terms & Conditions

01Introduction

Welcome to Prime Vision. By using our website (primevisionsa.com), or by contacting us through WhatsApp, phone, email, or the website forms, you agree to the following Terms & Conditions.

02Permitted use

The website and our services may only be used for lawful purposes and in compliance with the applicable regulations of the Kingdom of Saudi Arabia.

03User responsibilities

• Provide accurate and truthful information when contacting us or filling in our forms.
• Do not use the website or our communication channels to send misleading, spam, or unlawful messages.
• Do not attempt to gain unauthorized access to the website or its systems, or to disrupt their operation.

04Our services and quotations

The details of each service — scope of work, timeline, cost, and delivery — are defined in the approved quotation or contract between both parties, which take precedence over these terms in case of any conflict.

Work usually starts within 3–5 business days after the project scope is agreed and payment is completed.

The information and figures published on the website introduce our services and experience, and do not constitute a binding offer of a specific price or result.

05Client responsibilities

• Provide the brand information and account access required to carry out the work.
• Provide a clear brief, and respond to review and approval requests in a timely manner.
• Ensure you own, or are licensed to use, any materials you send us, such as images, logos, texts, and videos.

06Our commitments

We strive to provide professional, stable, and secure services; however, uninterrupted availability of the website or of third-party platforms is not guaranteed.

Advertising results are affected by factors beyond our control, such as platform policies, competition, and audience behavior; therefore, we do not guarantee specific numerical results unless agreed in writing.

07Intellectual property

All trademarks, content, designs, and software on this website, including the Prime character and the PV Command Center platform, are the property of Prime Vision and may not be used without prior written consent.

Client logos shown on the website belong to their respective owners and are displayed only to present the brands we have worked with.

Ownership of the materials and designs produced for a client is defined in the approved contract or quotation.

08WhatsApp communication and consent

By contacting us on WhatsApp or submitting the project form, you agree to receive WhatsApp messages from Prime Vision related to your request and our services, including follow-ups and notifications, and marketing messages only after your explicit consent.

You can stop these messages at any time by replying to any message with a request to stop, or by contacting us directly.

09Personal data

We may collect your name, phone number, email address, and any information you provide when contacting us, and use it to provide our services, respond to your requests, and send related notifications.

We do not share your data with third parties except the service providers we rely on, such as WhatsApp API and payment providers, or when required by law. You may request access to, correction of, or deletion of your data. Full details are in our Privacy Policy.

10Disclaimer

Prime Vision is not liable for any direct or indirect damages resulting from misuse of the website or services, or for the content of external websites and platforms linked from it.

11Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute arising from them falls under the jurisdiction of the competent courts in the Kingdom.

12Updates to these terms

We may update these terms from time to time; any changes will be published on this page with the date of the last update. Continuing to use the website after an update means you accept the revised terms.

13Contact us

For any questions about these terms, contact us via:

• Email: info@primevisionsa.com
• WhatsApp / Mobile: +966 56 749 5944